"Fully Managed IT" IT of NY's IT solutions focus on management of all your organization’s day-to-day IT needs.
Fully Managed IT
We like to think this service is pretty self explanatory. Put simply, IT of NY Fully Managed solutions focus on management of all your organization’s day-to-day IT needs for a set fee, per user per month*. They include:
- Remote Monitoring & Management – A proactive stance taken to protect and secure your network, desktops/laptops, and data back-up, 24×7.
- Security & Protection – Ongoing anti-virus, anti-malware & critical patch management keeps your desktops safe and your data protected.
- Asset & Lifecycle Management – Tracking of all of your hardware and software assets including updates, usage and compliance to ensure all your infrastructure is at peak efficiency and not left open to known vulnerabilities.
- Onsite Service – When an issue cannot be solved remotely, IT of NY will send one of our knowledgable field technicians to your location. Onsite, they can perform network and security assessments, emergency support, onsite maintenance and end-user training.
- Communications – Hosted Exchange with advanced email and anti-spam; managed Voice-over-IP; mobile integration of Laptops, BlackBerry©, iPhone™, Android™ and Microsoft® mobile devices such as smartphones and tablets. With Fully Managed IT of NY keeps your team connected.
Fully Managed solution packages can also be customized to your needs to include the following components:
- Business Applications – IT of NY can act as your technical liaison for your line of business applications. This means one phone call for you to resolve software issues. (Requires a service contract with the 3rd party application provider and authorization for IT of NY to act as your technical contact – therefore allowing a technician-to-technician resolution of issues.
- Hardware & Software – IT of NY offers a full range of hardware and software solutions to meet your network, desktop and security requirements with both on-premise and virtual options.
- Online Backup & Storage – Remote backup of servers, desktops and laptops for business continuity & disaster recovery planning.